Terms and Conditions
Terms and Conditions Last updated:Jul 2026 IMPORTANT — PLEASE READ CAREFULLY. These Terms and Conditions (“Terms”, “Agreement”) form a binding legal agreement between jjeatsonline pty ltd ABN 68609289447 (“we”, “us”, “our”, “the Provider”) and you (“you”, “User”, “Customer”), governing your use of the [APP/PLATFORM NAME] website and mobile application (the “Platform”) operated by us. By creating an account, placing an order, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform. 1. Who We Are We operate an online ordering platform that connects you with independent restaurants and food/beverage suppliers (“Merchants”, “Suppliers”) across Sydney and other regions of Australia, allowing you to browse menus, place orders, and arrange delivery or pickup. We act as an intermediary between you and the Merchant. The contract for the sale of food and beverages is between you and the Merchant, not with us, unless expressly stated otherwise for a specific order. 2. Eligibility You must be at least 18 years old and capable of forming a legally binding contract under Australian law to use the Platform. By using the Platform, you confirm that you meet this requirement. 3. Your Account You must provide accurate, current, and complete information when registering (including name, email address, phone number, and delivery address). You are responsible for keeping your login credentials confidential and for all activity under your account. You must notify us immediately of any unauthorised use of your account.We may suspend or terminate accounts that provide false information, are used fraudulently, or breach these Terms. 4. Orders When you place an order, you are making an offer to purchase from the Merchant, which the Merchant may accept or decline. Order confirmation, rejection, delay, or cancellation notices will be sent to the email address and/or phone number on your account. Menu availability, pricing, and delivery times are set by each Merchant and may change without notice. We are not responsible for Merchant errors in pricing, stock availability, or preparation. Allergen and dietary information displayed on the Platform is provided by the Merchant. If you have allergies or dietary requirements, please confirm directly with the Merchant before ordering. 5. Pricing, Payments and Refunds Prices displayed include any applicable delivery fees, service fees, or surcharges as shown at checkout. Payments are processed securely through our third-party payment processors (see our Privacy Policy for details on which providers we use). We do not store your full card details ourselves. Refund requests relating to food quality, missing items, or order accuracy should be directed to the Merchant in the first instance, as they are the seller of the goods. We may assist in facilitating a resolution but are not the party liable for the refund unless stated otherwise. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. 6. Delivery and Pickup Delivery times are estimates only and may be affected by traffic, weather, Merchant delays, or other factors outside our control. You are responsible for providing an accurate delivery address and being available toreceive the order, or for collecting the order at the nominated time for pickup orders. 7. Marketing Communications and Consent By providing your name, email address, and/or phone number, and subject to the consents you provide during sign-up or checkout, you agree that we may: (a) Send you direct marketing communications (including email and SMS) about promotions, new Merchants, and offers, in accordance with the Spam Act 2003 (Cth); (b) Where you have given separate, explicit consent, upload a hashed (encrypted, non- reversible) version of your email address and/or phone number to third-party advertising platforms — including Google Ads Customer Match and Meta Custom Audiences — so that these platforms may show you or similar users personalised or targeted advertising on our behalf; and (c) Use your order history and preferences to personalise the offers and recommendations shown to you on the Platform and in marketing communications. You may withdraw consent to any or all of the above at any time via the unsubscribe link in any marketing email, your account privacy settings, or by contacting us at [CONTACT EMAIL]. Withdrawing consent does not affect transactional communications necessary to fulfil your orders (e.g. order confirmations). See our Privacy Policy for full details on how your data is collected, used, and shared. 8. Acceptable Use You must not use the Platform to: Submit false, fraudulent, or duplicate orders; Attempt to access another user’s account or Merchant systems without authorisation; Reverse-engineer, decompile, or attempt to extract source code from the Platform; Upload viruses, malware, or content that is unlawful, defamatory, or infringes the rights of others; Use the Platform for any purpose other than legitimate ordering of food and beverages. 9. Intellectual Property The Platform, including its software, design, logos, and content (excluding Merchant- supplied content such as menus and images), is owned by or licensed to us and protectedby Australian and international intellectual property laws. You are granted a limited, non- exclusive, non-transferable, revocable licence to use the Platform for personal, non- commercial ordering purposes only. 10. Third-Party Services The Platform may share data with, or rely on, third-party service providers to operate (e.g. email delivery, SMS delivery, payment processing, cloud storage, mapping). These providers are listed in our Privacy Policy. We are not responsible for the acts or omissions of independent Merchants or of third-party service providers acting outside our instructions. 11. Liability To the maximum extent permitted by law: The Platform is provided “as is” and “as available” without warranties of any kind, except those that cannot be excluded under the Australian Consumer Law. We are not liable for indirect, consequential, or special loss arising from your use of the Platform, except to the extent such liability cannot be excluded by law. Our liability for any claim arising from these Terms is limited, at our option, to resupplying the relevant service or refunding the fees paid to us directly for that service (this does not limit any liability the Merchant may have to you as the seller of the goods). Nothing in this clause limits any guarantee, right, or remedy you have under the Australian Consumer Law. 12. Suspension and Termination We may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, engage in fraudulent activity, or misuse the Platform. You may close your account at any time by contacting us or using the in-app account deletion option. 13. Changes to These Terms We may update these Terms from time to time. Material changes will be notified via email or an in-app notice. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. 14. Governing Law and DisputesThese Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising from these Terms. 15. General Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. No waiver: Failure to enforce a right under these Terms is not a waiver of that right. Assignment: You may not transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a business transfer, with notice to you. Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding use of the Platform. 16. International Users The Platform currently operates primarily in Australia. If we expand to other countries, these Terms will continue to apply as the baseline agreement; however, nothing in these Terms limits any consumer right you have under the mandatory local law of the country in which you reside that cannot be excluded (for example, distance-selling or consumer guarantee rights in your home jurisdiction). Where required by local law, we may provide a jurisdiction- specific addendum for users in a particular country, which will be made available on the Platform for that region. 17. Contact Us jjeatsonline pty ltd ABN 68609289447 Email: [email protected] Disclaimer: This document is a template drafted for general guidance and is not a substitute for independent legal advice. Please have it reviewed by an Australian solicitor experienced in consumer and privacy law before publishing, particularly to confirm ABN, entity details, and any industry-specific obligations